Master of Management Program, Faculty of Business and Economics Universitas Surabaya, Indonesia

1. Accreditation Review Result

ABEST21 International Accreditation Result of Master of Management Program, Faculty of Business and Economics, Universitas Surabaya, Surabaya, Indonesia is as follows:
“ABEST21 International certifies that the School’s educational and research activities generally satisfy accreditation standards. The School’s Kaizen plans are good and quality maintenance and prospects for the improvement of education and research are promising and good.

Accreditation commences April 1, 2023 for a five-year period.”

2. “Educational and Research Environment Analysis”

The PRT suggests that the School reconsiders the evaluation of the strategic plans. Have they achieved the intended targets?

None of the explanations for Globalizing, Humanizing, and Collaborating with Industries are clear. This is unsatisfactory.

In order to be compatible with the ABEST21 standards, the School needs to have globalization issue or element in its mission statement. The School also needs to improve its joint research collaboration with industries, domestically and internationally.

3. “Self-Check/Self-Evaluation Analysis”

Chapter One: “Internal Quality Assurance and Management”

  • Standard 1: Academic Unit Management
  • Standard 2: Governance System
  • Standard 3: Self-Check/Self-Evaluation
  • Standard 4: Staff-Development

One of the strengths of the School is good internal quality assurance. The internal system is relatively good to guide the management team of the School. However, in order to support internationalization of the School’s education and research, the School needs to improve the English proficiency of its administrative staff.

The School needs to be open to external opinions for internal quality assurance and management by providing open access to external stakeholders. In order to support internationalization of the School’s education and research, the School needs to improve the English proficiency of its administrative staff.

Chapter Two: “Mission Statement”

  • Standard 5: Mission Statement
  • Standard 6: Financial Strategies

Mission statement of the School meets ABEST21 standards, however it is not clear how does the School translate the mission statement into initiatives/action plans? Please provide some evidence of the process of translating the mission into action plans? Moreover, the performance evaluation of the KPIs is also not quite clear. More information is needed on the performance evaluation. As for the financial strategies, the PRT would like to request the School to share their financial standing and strategies.

It seems that the mission does not meet the global community’s needs. Maybe they don’t have the needs.

Source of budget is limited, and from the interview, it seemed that there was no sense of danger about it.

Because one of the main goals to get accreditation from ABEST21 is internationalization of the School’s education and research, it is very important for the School to have globalization reflected in its mission statement. It is also important for the School to have a good financial strategy for funding the improvement or action plans.

Chapter Three: “Curriculum”

  • Standard 7: Learning Goals
  • Standard 8: Curriculum Policy and Management of Curriculum
  • Standard 9: Quality Improvement of Curriculum
  • Standard 10: Online Education
  • Standard 11: Diploma Policy and Learning Outcomes
  • Standard 12: Globalization of Curriculum

There are no major concerns. The School meets ABEST21 standards.

It is impossible to know whether the curriculum is good or bad by reading the report. From the interviews with students and alumni, it seemed that the level of satisfaction with the education was high.

The School bases its curriculum development on the regulation of Ubaya as well as the regulation of the government of Indonesia. Whether these satisfy the standards of ABEST21 is still not very clear.

Chapter Four: “Students”

  • Standard 13: Admission Policy and Student Selection
  • Standard 14: Student Encouragement and Support
  • Standard 15: Student Body Diversity

The panels were impressed with students’ achievements during online interview.

Most of the students are from the local area and study while working. There seems to be a very limited diversity. According to interviews with students and alumni, the diversity of the students comes from the diversity of the faculties they graduated from. It may be because they don’t know true diversity. The number of foreign students is still very low. The School must make some efforts to invite more international students as well as to motivate more of its students to have joint degree with partner universities abroad.

Chapter Five: “Faculty”

  • Standard 16: Faculty Structure
  • Standard 17: Faculty Qualifications
  • Standard 18: Maintenance of Education and Research Environment
  • Standard 19: Faculty Development
  • Standard 20: Faculty Diversity

The School showed adequate number of the faculty members who support the MM program. There are minor concerns regarding staff training for publications and number of faculty gone on sabbatical leave. Furthermore, the School is struggling to attract short term international scholars to join UBAYA. Overall, there are no major issues found here.

Due to Indonesia’s unique system, teachers seem to be working in multiple faculties. While this system can cover a wide range of fields, there is a concern that the responsibility may become ambiguous.

It is important for the School to have foreign full-time faculty member in order to support the idea of globalizing the School’s education and research.

Chapter Six : “Educational Infrastructure”

  • Standard 21: Maintenance of Educational Infrastructure
  • Standard 22: Globalization of Educational Infrastructure

There are no major issues concerning educational infrastructure. Overall, the educational facilities are good. The School needs to provide rooms for all full-time faculty members.

4. Good Practice in the School’s Educational Programs


“Diversity for Unity”
“Educational Infrastructure”


The MM UBAYA program is nurturing diversity of multi-cultural students with different backgrounds to improve unity towards professionalism, ethical, and human values.
The School features new facilities with digitalized equipment.

5. Matters to be improved

There is a concern about the lack of diversity among faculty and students. During the interview, when asked about the uniqueness of the university, the answer was that there are students from other regions of Indonesia. Their conscious diversity seemed very limited. The interviews with students and alumni suggest that they are very satisfied with the education.

The PRT could not get most of the evidences provided by the School as it is in the School’s or the University’s website, and the PRT could not get access to it.

6. Peer Review Schedule

ABEST21 assessed the School’s ABEST21 Management Accreditation by conducting substantial assessment on “Self-Check/Self-Evaluation Report (SCR)” by the Desk Review and the online Peer Review Visit according to the Review Schedule below.

  • Jun. 30, 2021: Acceptance of the “QIS”
  • Aug. 24, 2021: Online Interview
  • Dec. 16, 2021: Ratification of the “QIS” by the Peer Review Committee
  • Jun. 30, 2022: Acceptance of the “SCR”
  • Sep. 21-22, 2022: Online Peer Review Visit
  • Oct. 19, 2022: Informal Announcement of the Draft of the PRT Review Report
  • Oct. 19-Nov. 14, 2022: Coordination of opinions between the PRT and the School
  • Nov. 24-25, 2022: Ratification of the “PRT Review Report”
  • Jan. 17, 2023: Recommendation of the Accreditation Committee
  • Feb. 15, 2023: Ratification of the ABEST21 International Accreditation by the Board of Trustees