1) Comprehensive Comments
The documents and interviews show that overall MM FEB UI had performed well in its KAIZEN efforts. The management of FEB had showed various initiatives and evidences to confirm that they are serious about the continuous improvement of the quality of the program.
- Overall, based on the document and online interviews, it can be concluded that the KAIZEN performance is good, and improvements are implemented as planned. There is no major issue to highlight. FEB’s efforts for the program and institutional quality are attested by the accreditations that FEB now has. Nevertheless, based on the interviews, several suggestions are made as follows:
Faculty:- Industry internships for faculty members are advisable to help them to update their industry knowledge.
- The process of reporting publications can be simplified.
- Better coordination and quality assurance for parallel classes is recommended.
Administrative staff:
- Reduce bureaucracy.
- Add more staff members for academic matters.
- Overall, the performance of MM FEB UI has increased from 2017 to 2019. To achieve its mission statement, MM FEB UI has made several key improvements:
- The performance of lecturers in terms of publications and teaching is fully supported by the university and faculty through adequate funding.
- Student performance is enhanced through global networking (student exchanges and double degrees with one of the universities in France), as well as industrial networking (internships or industrial visits).
- Facility improvement: books and other facilities (lecturer room, prayer room), to create a clean and comfortable campus based on humanity.
The School’s Feedback:
We accept and agree with all of PRTs’ suggestions, well noted.
Thank you very much for your supportive comments and feedback.
PRT Responses:
The School agreed to the PRT comments and hope this exercise will help to further improve their quality of education for the various stakeholders.
2) Good Practices in improvement
The good practices are measurement of performance or system regarding academic workload, global networking, and industry networking.
- FEB manages to quantify academic workload to provide and project better allocation of KPIs.
MM FEB UI has been able to increase global networking and industry networking by collaborating with foreign universities for student exchange and international research projects.
3) Matters to be noted
There are a few comments gathered during the online PRT sessions with various stakeholders. These are as follows:
- Industry internships for faculty members are advisable to help them to update their industry knowledge.
- The process of reporting publications can be simplified.
- Better coordination and quality assurance for parallel classes is recommended.
- Reduce bureaucracy and add more administrative staff for academic matters.
It would be very good if MM FEB UI enhances employee performance through improving English language skills and competencies in accordance with their fields so that they can provide excellent service for students, especially foreign students.
The School’s Feedback:
We accept and agree with all of PRTs’ suggestions, well noted. We will continuously improve and do our best to implement all the positive suggestions.
Thank you very much for your supportive comments and feedback.
PRT Responses:
The School has agreed to comments and we hope these suggestions will be implemented soon.